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Our company is defined by our individual customer’s needs. To support those needs, our customer care representatives are here to provide you with quality, experienced, professional service, from enrollment through billing.

To increase your satisfaction through better quality service, the customer care team offers a “one-stop shop” organization, enabling you to consistently converse with one designated customer care representative.

The Customer Care team is one of the best benefits of partnering with Nordic, as we allow you, our valued customer, to relay any questions or comments, no matter what the topic regarding your energy service, to one person.

Our personalized services save you time and effort (and time equals money), as we work closely with Nordic’s other departments to get your questions answered, so you don’t have to spend your valuable time being continually transferred, having to repeat your situation several times, to get the answer you need. We’ll do it for you! We are as close as a phone call away!

We can assist you with:

• Contract Information
• Enrollment Questions
• Account Management
• Billing Solutions

In Case You Wanted to Know

Interested in knowing how much you have saved with Nordic?

If you have had continual service with Nordic for at least six months, we would be glad to provide you with a personalized savings analysis.  Call your Customer Care Representative for more details.

Getting ready to renew your contract?

You can expect a call from your Sales Representative 90 days before the renewal of your contract to receive an updated price quote.

Have questions regarding your meter phone line? 

In most cases, Nordic is responsible for installing and maintaining your meter phone line.  Contact your Customer Care Representative today if you have questions.

When I switch to Nordic, will I get a final bill from my former provider?

You should expect to receive a final bill directly from your former provider.  If you provider was a utility, it is possible that they might forward your final bill directly to Nordic.  If this were to occur, Nordic will immediately forward the final bill to your attention.  Please pay your former provider directly to finalize and close that account.

My former provider was a utility that provided both my gas and electric invoices on one consolidated bill.  Will this change now that my electric provider is Nordic?

Nordic will begin receiving a consolidated bill from the utility listing the electric distribution/transmission charges and your full gas service charges. Or you may receive two invoices – one for your electric from Nordic and a utility invoice for electric distribution charges and your gas service.  

You should then expect to receive two invoices- one for your electric service from Nordic and a utility gas service invoice that Nordic will forward to you.  Electric service invoices are payable to Nordic and gas service invoices are payable to the utility.

We're Listening!

Here at Nordic Marketing, your opinion matters. We are always looking for feedback as to how we can better serve you. We urge you to click on the link below and let us know how we’re doing!

Comments for Customer Care?  Send them here!