Nordic Marketing Michigan

Ask Nordic Marketing

1. Will my service from Nordic be reliable?

2. Who will bill me for my electricity?

3. What happens if I lose power or have service problems?

4. Will the level of service be reduced because I have switched?

5. When can I expect to begin saving?

6. Are there extra costs associated with purchasing power competitively?

7. How long are my prices guaranteed?

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Will my service from Nordic be reliable?

Nordic uses several methods to ensure customers receive reliable power supplies. First, we contract for the same level of service as you currently receive today. Second, Nordic contracts for firm transportation service on all electrical systems that move our power. Firm service means that our transactions cannot be interrupted, short of a breakdown in the operation of the electric systems. Finally, we contract for firm power supplies with large wholesale suppliers that hold rights to diverse generation resources. This means that we don't rely on one or two generating plants to support our load and that our suppliers have the means and the obligation to serve us (and our customers) under most circumstances.

Nordic will send a bill directly to you for our portion of your electric bill. Our portion includes electric generation and transmission services, and should cover about 80% or more of your total power costs. If you wish, we can also consolidate your local utility's bill , so that you only receive one invoice and you only need to write one check. If you operate multiple facilities, we can aggregate all locations served or not served onto one bill.

Your local utility is still responsible for maintaining the poles, wires, transformers, and other distribution equipment that is necessary for delivering power to you. Therefore, your primary contact for all service problems will still be the local utility. If you cannot obtain an adequate response from the utility, contact Nordic and we will be pleased to help you expedite the service request.

Local utilities are still responsible for providing safe and reliable electric distribution service. By law, they are required to maintain a sound electrical system. They are by no means allowed to discriminate against customers exercising choice in power suppliers, and continued oversight by state public utilities authorities will ensure that they adhere to their responsibilities. Additionally, the utilities may want to sell you other products and services, thereby having an incentive not to jeopardize those opportunities.

This answer depends mostly on your locations and the time of year. It will take about 60 to 120 days for Nordic to coordinate all the actions required by the utilities and our power supplier to start your service. Note, however, that it is very difficult to start electricity service during the peak summer months of June, July, and August. This is due to the extremely high electric demand associated with these months. If you sign a contract after April, it is possible that your service start date with Nordic Marketing may be delayed until September or October.

In Michigan, you may need to install and maintain a regular phone line for meter reading purposes. This is a requirement of the local utility companies, and the determination for this requirement is made on a case-by-case basis. Also, depending on your credit quality, Nordic may require a deposit or partial prepayment for our services.

How long are my prices guaranteed?

Nordic typically enters into one, two or three-year contracts with its customers. This guarantees customers fixed prices, terms, and conditions, throughout the life of the contract. Nordic may also consider longer-term arrangements, depending on a customer's needs and characteristics.